Privacy Policy

1. Introduction

Hope on Wheels (“HOW”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.hopeonwheels.ie.

We operate in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

2. Who We Are

Hope on Wheels (HOW) is a group of dedicated Irish volunteers supporting palliative care initiatives for critically ill patients in Uganda and across Africa. Our mission is inspired by the late Dr Anne Merriman and aims to improve access to pain relief and compassionate end-of-life care.

3. Information We Collect

We may collect and process the following types of personal data:

a. Information you provide directly

Name
Email address
Phone number (if provided)
Donation details (processed securely via third-party providers)
Messages submitted through contact forms

b. Automatically collected data

IP address
Browser type and version
Pages visited and time spent on the site
Cookies and usage data

4. How We Use Your Information

We use your information to:

Respond to enquiries or messages
Process donations and maintain records
Provide updates about our work (if you opt in)
Improve our website and user experience
Comply with legal obligations

5. Legal Basis for Processing

We process your personal data based on:

Your consent (e.g. newsletter sign-up)
Performance of a contract (e.g. processing donations)
Legal obligations
Legitimate interests (e.g. improving our services and outreach)

6. Sharing Your Information

We do not sell or rent your personal data. We may share your data with:

Trusted service providers (e.g. payment processors, email platforms)
Regulatory authorities where required by law

All third parties are required to respect the security of your personal data.

7. International Data Transfers

As our mission supports projects in Africa, some data processing may involve international partners. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with GDPR.

8. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

9. Your Data Protection Rights

Under GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Withdraw consent at any time
Lodge a complaint with the Data Protection Commission (Ireland)

10. Cookies

Our website may use cookies to enhance your browsing experience. You can control or disable cookies through your browser settings.

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, or disclosure.

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Email: miriamdonohoe@gmail.com
Website: www.hopeonwheels.ie

Thank you for supporting Hope on Wheels and helping improve access to compassionate palliative care in Africa.